The short version of this message is, “Please give us as much notice as possible of any changes to scheduled work. We will understand. We will do the same if we have to change anything, and we hope you will understand, too. Also, be assured that we have adjusted our attendance and sick leave policies so that none of our people are pressured, economically or otherwise, to come to work if they are sick. (And also, it’s coil cleaning season.)”
We know that for many of our customers, especially those in food service, the sudden onset of the COVID-19 pandemic is the biggest crisis of their professional lives. Even for those who might see an opportunity to do some maintenance, there is no one whose everyday life is not profoundly affected.
The situation, the restrictions it places on our movement and activity, and the prospects for when we might return to “normal” seem to be changing every few hours.
If you have to cancel a scheduled job, all we ask is for as much notice as possible.
Also, please be aware that we have adjusted our paid time off policies so that none of our people are in a position where they feel obligated to come to work even if they are not feeling well – either for fear of discipline or not being able to pay their bills. If any of our people become unavailable, we’ll do all we can to get scheduled work done on time, but we hope you’ll understand if we have to reschedule.
Finally, this is a time of year when coils can be pretty gunky or, soon, pollen-y, so to keep your HVAC system working efficiently, it’s a good time to have your coils cleaned. And it doesn’t require being within six feet of anyone.
We wish you and your loved ones the best as we all fight our way through this.